Return Policy

At FitVault Auto, we want you to be completely satisfied with your purchase. If your product does not meet your expectations, we are happy to offer a return or replacement in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Be free from stains, odors, scratches, or other signs of use
  • Include the original packaging and accessories, where applicable
  • Be returned with proof of purchase or your order number

For automotive products such as steering wheel covers and seat cushions, we strongly recommend checking the size and compatibility before installation or use.

2. Wrong Size or Fit

Please carefully check the product dimensions and compatibility information before placing your order.

If a steering wheel cover or seat cushion does not fit your vehicle because the wrong size was ordered, the item may be eligible for return provided that it has not been installed or used and meets our return conditions.

If you are unsure about compatibility, please contact us before installation. Our support team will be happy to help.

3. Damaged or Defective Products

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem
  • Photos of the product packaging if it was damaged during delivery

After reviewing the issue, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

4. Change of Mind

If you simply change your mind or no longer need the product, you may request a return within 30 days, provided that the product is unused and in its original condition.

In this situation, return shipping costs are the responsibility of the customer.

Original shipping fees, if applicable, may not be refundable.

5. Non-Returnable Items

We cannot accept returns for products that:

  • Have been used or installed
  • Show signs of wear, stains, odors, damage, or modification
  • Are missing original packaging or accessories
  • Were damaged due to improper installation or use
  • Are returned after the 30-day return period

6. How to Request a Return

To request a return, please contact our customer service team with your order number and reason for the return.

Please do not send products back without receiving return instructions from us first.

Once your return request has been approved, we will provide you with the appropriate return instructions.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

8. Exchanges

If you receive a defective or incorrect product, we may offer a replacement at no additional product cost.

For size-related exchanges, please contact us before returning the item so that we can confirm availability and provide the appropriate instructions.

9. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us through our customer support channels.

FitVault Auto Customer Support

We are committed to making your shopping experience simple, reliable, and hassle-free.

For help, email support@fitvaultauto.com.

Contact FitVault Auto

Business address:
439 US Route 1, Ste A3
York, ME 03909, United States

Phone: +1 307-533-7616
Email: support@fitvaultauto.com
Website: fitvaultauto.com

Please contact us for return instructions before sending anything back. The business address is not automatically the authorized return address.