Shipping Policy

Last updated: October 14, 2026

This policy explains order preparation, delivery estimates and shipment support for purchases from FitVault Auto.

Order processing

Orders are generally prepared or produced after successful payment. Please allow 7–10 business days for processing before dispatch. Processing time is separate from carrier transit time. We dispatch Monday through Friday, excluding holidays. Incomplete payment, delivery, vehicle or personalization details can affect preparation; we will contact you if further information is required.

Estimated transit time after dispatch

These are estimates rather than guaranteed arrival dates. Orders may ship from overseas fulfillment facilities. Customs, weather, holidays and carrier disruptions can affect delivery. Available destinations and shipping charges are shown at checkout before payment.

Tracking and split shipments

We provide tracking details when available after dispatch. Carrier scans may take time to appear, particularly between international handovers. Multiple products may arrive in separate parcels; tracking details are provided for each tracked shipment.

Delays and shipment support

If we cannot dispatch within the stated processing period, we will contact you with updated information and the available option to accept the delay or cancel the unshipped order for a refund, in accordance with applicable law.

For transit beyond the applicable destination estimate, contact us to investigate and request the shipping-cost refund or partial-refund arrangement offered for delayed shipments. If an item has not arrived within 60 days after dispatch, contact us for a full refund for the undelivered item under our non-delivery guarantee. This guarantee does not delay or restrict any earlier cancellation or refund rights required by applicable law.

Delivery addresses and import charges

Review your delivery address before payment and contact us promptly about corrections. Once dispatch or production has begun, address changes cannot be guaranteed. Import duties, customs taxes and local fees may be payable by the recipient unless checkout expressly states that they are included. Refused, failed or returned deliveries are reviewed according to their circumstances and applicable consumer rights.

Contact FitVault Auto

Business address:
439 US Route 1, Ste A3
York, ME 03909, United States

Phone: +1 307-533-7616
Email: support@fitvaultauto.com
Website: fitvaultauto.com

Please contact us for return instructions before sending anything back. The business address is not automatically the authorized return address.